In this episode of Monument Matters, host Mike Johns Jr., CM, AICA talks with Mike Lannen, digital strategist and founder of Eternity, about how artificial intelligence is reshaping monument businesses.

From sales and marketing to customer service and design, AI can streamline repetitive tasks and free up time for what matters most—serving families. Lannen shares practical, affordable ways small shops can start using AI today, along with insights on addressing staff concerns and keeping the “human touch” central to every memorial project.

Discover how one simple AI tool could save you 30 minutes this week—and open the door to new efficiencies across your business.