MBUniversity Webinars

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HR & Personnel Issues
Date: Tuesday, June 18, 2013
Time: 4:30 PM ET / 3:30 PM CT / 2:30 PM MT / 1:30 PM PT [Prevailing Time]
Presenter(s): Lisa Troost, CM, AICA, Peter Troost Monument Company
CUE Credit: 1 Credit Hour

No advanced preparation or prerequisites are required for this course.

Course Description
We work in an unusual business. Finding job candidates with monument industry experience is a rarity. How, then, do you find the “right” person to fill that opening in your company? Once you hire that person how do you get the best out of him or her year after year? Join Lisa Troost on this 1 hour webinar as she shares best practices on hiring and employee development. This course will cover a variety of topics including where to find candidates, what to look for when reviewing resumes, testing of applicants, favorite interview questions, red flags during the interview, performance reviews and pay and dealing with performance problems. After attending the course, you will be better prepared to fill a position when that next job opening occurs and you’ll have some tools to make better use of the people you already have working for you.

About Our Presenter
Lisa Troost is responsible for the overall performance and operations of the business and feels it’s the employees that make the company successful, not the company name or the neat things in the display. With approximately 85 employees, she spends a considerable amount of time on human resource issues including staff scheduling, annual performance reviews, performance improvement discussions, compensation reviews, hiring, firing and training. She is looking forward to sharing some of what she’s learned over the years as the Troost team has grown, changed and adapted.

Prior to joining the family business in 2000, Lisa Troost spent 7 years in finance with General Electric at various GE businesses in New England, the Netherlands and Milwaukee, WI. During her first several years at Peter Troost Monument Company, she worked in a wide variety of areas. She spent time doing layouts with the CAD system, worked in the shop, created various marketing/advertising campaigns, managed the accounting department, met with customers and tackled numerous projects, including implementing a voicemail system, an email system and new business software. Once she had proven her business acumen, her father, Frank Troost, named her the company president. That was in 2006.

$25.00 for MBNA Members / $65.00 for Non-Members
Note: Registration is FREE for Certified Memorialists®.



What is an MBUniversity Webinar?
A MBUniversity Webinar is a live, interactive 60-minute conference presented over the telephone and over the Internet. You can attend from any location that has telephone and Internet access. You pay just one registration fee for as many participants as you wish at each call/log-in location.

Note that high-speed Internet access is not mandatory – the system works with dial-up but you must have separate connections for the audio and video portions if you wish to listen and watch simultaneously. You may use cell phones for the audio if you have only one connection or if you must be away from a computer for the webinar.

Who presents at an MBUniversity Webinar?
Your webinar will have one or more speakers who are recognized experts on the topic. Conferences typically include a Q&A session; you can ask questions by phone or instant messaging options.

CEU Credits
The MBNA Certification Program was developed as a result of a three-year study program by some of the industry's most recognized leaders. It raises the professional standards to those engaged in the memorialization industry and awards the top level of competence and ethical conduct. The MBNA Certified Memorialist® (CM) designation is the highest honor of professional achievement available in the memorial industry. Certification is awarded to individuals, not a firm as a whole. Both Members and non-members of MBNA can apply to become a CM.

Requirements to earn the “Certified Memorialist”® designation under the MBNA Certification Program are divided between successful completion of the examination, which is based upon material in the Certification Manual, and the accumulation of points awarded for participation in the specific activities listed below. To achieve initial certification, a minimum of 50 points must be accumulated; individuals have a maximum of 5 years immediately preceding application for certification during which to accumulate the required points.

To maintain the “Certified Memorialist”® designation under the MBNA Certification Program, an individual must earn a minimum of 30 points in these categories over a period of 3 years. Recertification must be made 3 years from the last designated certification.

This program has been approved for one Continuing Education Unit (CEU) towards initial or recertification as a CM®.What does my registration include?
Your registration includes long-distance charges for the audio portion and log-in to the video presentation. Once logged in, all handouts are downloadable prior to the start of the webinar. MBUniversity webinars also include one hour/unit of Continuing Education.

Why MBUniversity Webinars?

No wasted time. Get right to the heart of the matter in a 60-minute session designed to easily fit into your busy schedule.

No airlines. No travel. No time out of the office. Listen and follow along from the comfort and convenience of your desk or conference room.

A telephone and computer are all the equipment you need. Just dial in and log-in to the system. That's it.

Ideal for multiple attendees.
Use a speakerphone and projector and invite as many people as you want to participate - at no extra cost to you.

MBUniversity Webinars are a fraction of the cost of travel and attendance fees for other high-priced conferences or seminars.